Iciniti Support Plans

Priority Software Support

Our analysts are there for you when you need them.
With Iciniti Priority Support, you get 10 support tickets and we waive your service fee for a software upgrade.

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Software Assurance

Iciniti Software Assurance gives you access to all future releases and updates without additional software/licensing fees.
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Pay-As-You-Go

Iciniti offers support at an hourly rate for all customers that are not on a Support Plan.
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Compare Our Support Plans


Feature
Pay As You Go
Software Assurance
Priority Software Support
Email/Telephone Support
$250 / hour
$175 / hour
10 Cases Per Year
Customization Support
Billable
Billable
Included
Support Software
Included
Included
Included
Discount on training courses
None
None
25% Off Trainer Led Courses
SecurityMetrics Scans
https://securitymetrics.com
$399USD / year
$289USD / year
$189USD / year           
Pingdom Site Monitoring
https://pingdom.com
None
None
Email alerts within 5 minutes
of site interruption
Iciniti Service Packs and Upgrades
           N/A
Included
Included
Sitefinity Service Packs and Upgrades
            N/A
Included
Included
Iciniti / Sitefinity
Service Pack and Upgrade Installation
            N/A
$999.00
One (1) per Year
 Plan Price *
N/A
 20%  30%

 
* Plan pricing is an annual percentage of the full license cost of the customer's Iciniti software.

For more information on Iciniti Support Plan or to change your current Support Plan, please contact sales@iciniti.com